General terms and conditions of business for online ordering

General Terms and Conditions for Online Ordering at Desta Bistro

1. Scope

These Terms and Conditions ("Terms") govern your online order placement with [Restaurant Name] ("Restaurant") through our website or mobile app (collectively, the "Platform"). By placing an order online, you agree to be bound by these Terms.

2. Order Acceptance

Your online order constitutes an offer to purchase. We reserve the right to accept, decline, or modify your order for any reason. We will notify you via email or phone if your order is modified or declined. Your order is accepted upon confirmation via email or phone, or when payment is processed for your order.

3. Payment Processing

We accept the following payment methods for online orders: [list accepted payment methods, e.g., credit cards, debit cards]. Payment is due at the time you place your order. We are not responsible for any fees associated with your chosen payment method.

We take all reasonable precautions to protect your online transactions. However, you acknowledge that online transactions carry inherent risks, and we cannot guarantee the security of your information.

4. Pricing and Taxes

All prices listed on the Platform are in [currency] and are subject to change. Prices do not include applicable taxes, which will be calculated and added to your order at checkout.

5. Product Availability and Descriptions

We strive to maintain accurate information on the Platform regarding menu items and availability. However, we reserve the right to limit quantities or substitute menu items in the event of unforeseen circumstances. If a substitution is necessary, we will use a comparable item of equal or greater value.

We strive to provide accurate descriptions and images of menu items. However, slight variations may occur.

6. Order Fulfillment and Delivery

Order Processing: Orders are typically processed within 15 minutes of placement. Delivery: We offer delivery within a 2 mile radius of the Restaurant for a fee of $5.99. Delivery times are estimates and may vary depending on factors such as order volume and traffic conditions. Minimum Order: A minimum order amount of [amount] is required for delivery. Pick-Up: You may choose to pick up your order at the Restaurant. Your order will be ready for pick-up within [timeframe] of placement.

7. Order Changes and Cancellations

You may be able to modify or cancel your order online or by contacting the Restaurant by phone at 314-833-4477 within 10 minutes of placing your order. We will make every effort to accommodate your request. However, modifications or cancellations may not be possible once your order is in progress.

8. Returns and Refunds

We want to ensure your satisfaction with your order. If you are not satisfied with your order, please contact us immediately at [phone number] or [email address]. We will investigate the issue and offer a solution, which may include a replacement order, store credit, or a refund at our discretion.

9. Disclaimer

We strive to provide accurate information and services on the Platform. However, the Platform and its contents are provided "as is" and without warranties of any kind, express or implied. We do not warrant that the Platform will be uninterrupted or error-free.

10. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your use of the Platform or your online order, including, without limitation, lost profits, personal injury, or property damage.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri.

12. Entire Agreement

These Terms constitute the entire agreement between you and us regarding your online order and supersede all prior or contemporaneous communications and proposals.

13. Contact Us

If you have any questions about these Terms, please contact us at 314-833-4477.